Return & Exchange Policy
Return & Exchange Policy
At Lovanka.id, customer satisfaction is our priority. If you receive a product that does not meet your expectations due to our error, we are happy to assist you with a return or exchange under the following terms and conditions.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- You received the wrong item.
- The product has a manufacturing defect.
- The size, color, or model received is different from what you ordered.
Requests must be submitted within 48 hours (2 x 24 hours) after the package has been marked as delivered.
2. Return Conditions
Returned items must meet all of the following requirements:
- Unused and unworn.
- Unwashed and in their original condition.
- Free from stains, odors, or any signs of use.
- Original tags and packaging are still attached and complete.
- Accompanied by the order number or proof of purchase.
Lovanka reserves the right to reject any return request that does not meet these conditions.
3. Non-Returnable Items
Returns or exchanges cannot be accepted for:
- Incorrect size, color, or model selected by the customer.
- Products that have been used, washed, altered, or damaged after delivery.
- Requests submitted after the return period has expired.
- Clearance, promotional, flash sale, or final sale items, unless the item received is defective or incorrect.
4. How to Request a Return
To request a return or exchange:
- Contact our Customer Support through the contact information provided on our website.
- Provide your order number.
- Attach clear photos of the product, including any defects and the original tags.
- Our team will review your request within 1–3 business days.
- Once approved, you will receive return instructions and the return shipping address.
5. Return Shipping Costs
- If the return is due to an error on Lovanka's part (such as an incorrect item or a defective product), the return shipping cost will be covered by Lovanka, subject to our review.
- If the return is approved for reasons other than our error, the customer is responsible for the return shipping costs.
6. Exchange Process
After the returned item has been received and inspected, we will process the exchange based on product availability.
If the requested replacement item is out of stock, our Customer Support team will contact you to discuss the available options.
7. Refund Policy
If an exchange cannot be completed due to stock unavailability or other circumstances, a refund may be issued using the original payment method or another mutually agreed method, following successful inspection and approval.
8. Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact our Customer Support through the official contact channels listed on www.lovanka.id.
